Returns & Exchanges
At Helen's Closet Patterns, we want you to love your sewing journey; however, due to the digital nature of our PDF patterns, they are generally non-refundable once downloaded. If you encounter an issue or accidentally purchase a duplicate, please contact our support team within 14 days.
Review Policy
Verify that your item is eligible for return, noting that digital goods cannot be returned once the download link has been accessed.
Contact Support
Send an email to our customer service team with your order number and the reason for your request to initiate the process.
Verification
Our team will review your account to confirm the download status of the digital files or the condition of any physical notions purchased.
Resolution
Once approved, a refund will be issued to your original payment method or a store credit will be applied to your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing